Notifications & Getting Help

Notifications & Getting Help

How-To

The floating button in the bottom-right corner of every page is your home for updates and support:

Floating notification widget button in the bottom-right corner

  • Updates: announcements, feature updates, and promotions sent by the Binstor team. A red badge shows how many you haven't read yet; opening the panel and clicking one marks it read. Use Mark all read to clear the badge without opening each one.

    Notification widget open on the Updates tab showing an unread update

  • Chat: start a live chat with the Binstor team directly.

    Notification widget open on the Chat tab with the Open Chat button

  • Help: a shortcut straight to this Knowledge Base.

Notifications are tied to your individual login, not your farm. If you're staff, your Updates list and read/click state are your own, separate from the farm owner's and any other staff on the team. Depending on how the Binstor team targeted a given update, you may see updates that a teammate on the same farm doesn't, or vice versa.

FAQ

I don't see a Chat option. Live chat availability depends on current setup. If it's temporarily unavailable, the Updates and Help tabs still work normally.

Why did a notification I already read show up again? It shouldn't. If this happens, try refreshing the page. Read status is tied to your individual login, so it should stay marked read across devices whenever you're signed in with that same login.

Does the badge update in real time while I'm working? It updates on every page load, and once more if you switch back to a Binstor tab/window after being away. It's not a constant live connection, so a brand-new notification won't pop in mid-session on a page you're already sitting on until you navigate or switch back to the tab.

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